Email: info@intact-global.com
Phone:+971 4 88 733 70
CRM integration helps agents personalize calls using CTI screen pops and more. Identify callers by unique attributes, like phone number, and display information, such as the caller’s name, on the agent’s screen before the call connects. Out-of-box integration for Salesforce.com and Oracle Right Now. Also integrates with most custom CRMs.
Reduce call handling times with automatic CTI screen pops, identify callers and route them to the right agent
Quick, out-of-box integration with popular CRMs and integration with most custom CRMs
Eliminate screen switching with intuitive interface
Display caller information with CTI screen pops
Automatically record call details in your CRM
