IVR or Interactive Voice Response is the art of automating routine and repetitive communication tasks that would otherwise be serviced by operators, agents or other employees. The most frequently cited example of IVR is the “bank-by-phone” application offered by many banks. Other examples include automated flight confirmations, service activations, credit card payments, and even call routing (often referred to as “automated attendant”).

IVR or Interactive Voice Response is the art of automating routine and repetitive communication tasks that would otherwise be serviced by operators, agents or other employees. The most frequently cited example of IVR is the “bank-by-phone” application offered by many banks. Other examples include automated flight confirmations, service activations, credit card payments, and even call routing (often referred to as “automated attendant”).